When is your personal data collected?
iBanFirst collects personal information in the following places:
iBanFirst use of your personal data
We use personal information only for the purpose for which we tell you that it has been collected, for other legitimate purposes as permitted by the General Data Protection Regulation (GDPR) 2018 and other relevant laws. We retain your information only as long as necessary for those uses.
We use information held about you in the following ways:
Due to our legal obligations under the Money Laundering Regulations 2017 and the Companies Act 2006 we may hold your personal data up to a maximum of 6 years post surrender of our business relationship with you. Hereafter, your data will disposed of securely such that you will no longer be identifiable from this information whether this is in paper or electronic format.
Disclosure of your data
We may disclose your personal information to third parties in order to carry out our services of the contract between iBanFirst International Payments and you. We may also disclose your personal information to third parties in order to comply with our legal obligations. We may disclose your personal information to any of the following companies:
Chart Media Limited
Dev Logic Limited
Barclays Bank PLC
Global Data Consortium
Creditsafe Business Solutions Limited
Salesforce UK Limited
Sedcom Networks Limited
We will not disclose identifiable information about our customers or website users to our advertising partners unless you have explicitly indicated that we can do so by ticking the appropriate box on a paper-based application form or an electronic application on our website.
Protection of your data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information transmitted to our website. However, once we receive your information, we use strict security standard and procedures to try and prevent unauthorised access to customer information. Your personal information is transmitted over a secure (https) connection and is encrypted to ensure your data remains safe at any time.
Any personal data we hold on you will not be transferred outside of the European Economic Area (EEA). Therefore, all of your information should be secured in line with GDPR 2018.
IP addresses and cookies
If you would like further information on cookies we recommend you visit: https://www.cookielaw.org
Links to third party websites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal information to those websites.
If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal information to those websites.
Access to information
Maintenance of Accurate Information
We strive to make sure that the information we maintain about our customers is accurate, current and complete and we respond to requests to correct inaccurate information without undue delay or within one month of your request.
Please be aware that you will have to provide updated forms of proof of identity and/or proof of address prior to requesting a foreign currency exchange.
Right to be forgotten
You may want to discontinue receiving information from iBanFirst Limited.
While this may mean that you will not receive products or service information of interest to you, we respect anyone’s wishes not to be informed directly of these promotions or product introductions.
You may instruct us to exclude you from all future marketing and promotional emails by writing, emailing or telephoning us using the contact details shown below.
Lead Forensics Cookie
The Lead Forensics tool uses IP tracking for identifying businesses and is not the same as cookies. The Lead Forensics tracking code will only provide information that is readily available in the public domain. It does not, and cannot, provide individual, personal or sensitive data regarding who has visited the iBanFirst website. It will provide information on what companies have visited our website by identifying by way of their IP address. This data may be used by us to contact the business about their experience or for marketing purposes. We will not pass this data to third parties for any reason. More information can be found www.leadforensics.com.
iBanFirst Limited contact details
6th Floor Dashwood House
69 Old Broad Street
General Email Address:
Main Telephone Number:
+44 (0) 203 409 5400
Information Commissioners Office (ICO)
If you have an issue regarding the privacy of your information with us and we cannot solve this please contact the Information Commissioners Office on the following:
Information Commissioner’s Office
ICO Email Address:
0303 123 1113
+44 (0) 203 409 5400 |
iBanFirst Limited is registered in England and Wales under Company No. 6260585 registered address: 6th floor, Dashwood House, 69 Old Broad St, London EC2M 1QS. iBanFirst Limited is authorised by the Financial Conduct Authority for the provision of payment services under the Payment Services Regulations 2017 (Reference number: 504494) and supervised by the Financial Conduct Authority under the Money Laundering Regulations 2017. The products and services that iBanFirst Limited offers are limited to unregulated spot FX transactions and deliverable Forward contracts excluded from MiFID or EMIR regulation (on the premise that their purpose is that of a future payment and treated as spot FX).